Touch and Listen Newsletter

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Summer 2017

Newsletter of the
Bureau of Braille and
Talking Book Library Services
Daytona Beach, Florida

How to Reach Us When You Can’t Reach Us

Since we serve thousands of patrons, odds are good if you regularly call the Braille and Talking Book Library with questions and requests, you will reach our voicemail rather than a live person. Here are some tips to make the best use of our voicemail:

Support For All Your Needs

Hadley Offers Free Adult Courses

Hadley Institute's Adult Continuing Education (ACE) Program offers courses for the blind or visually impaired. Anyone age 14 or older, blind or meets vision eligibility requirements is eligible to enroll. Materials and instruction in the ACE Program are free. Hadley offers year-round enrollment with courses in audio, braille, and large print. Some advantages of the program:

For more information, visit their website at or contact them via the following:

Accessibility Phone Support from Microsoft and Apple

Microsoft’s Disability Answer Desk (DAD) specializes in assisting customers with disabilities and provides support using accessibility settings in Microsoft products. Help is available for screen magnifiers, speech recognition software, Microsoft-compatible devices and accessibility features.

The DAD can be contacted at 1-800-936-5900 from Monday to Friday from 9:00 to 1:00 a.m. Eastern Standard Time (EST), and weekends from 10:00 a.m. to 9:00 p.m. EST. For more information, including a 24/7 chat link, visit

Apple Accessibility also offers telephone support for customers with visual, hearing, motor or learning impairments and is available 24/7. For more information, call 877-204-3930 or visit

Comcast XFINITY Accessibility Support Center

XFINITY customers who rely on accessibility services - including video description and voice guidance - now have direct access to a specially trained support team via Comcast's Accessibility Support Center for Customers with Disabilities. The Support Center assists with:

You can reach the Support Center by calling 855-270-0379 or emailing between the hours of 8:00 a.m. and midnight EST, seven days a week. For more information or online support, visit

Fresh from the Recording Studio:

Multiple Book Cartridges

Multiple Book Cartridges (MBCs) are now available. As their names suggests, each MBC features multiple titles from popular authors and series. This is a great, new way for patrons to receive several books in a collection – all at once!

New FDBs

Happening At Your Library

“Please DO touch:” Art for the visually impaired

“A Touch of Art” opened in the Peabody Auditorium in Daytona Beach March 7. Compiled over a two-year period by 15 local artists with the Experimental Mixed Media Artists (EMMA), the show is specifically intended for persons with visual impairments. The 69 pieces created include highly textured 3-D art that is meant to be explored by touch. EMMA, which is associated with the Daytona Beach Art League and the City of Daytona Beach, provided the gallery and the opening night refreshments. 

Blind men examining artwork.The idea is “to communicate what we see to those that can’t, and have a shared experience that can’t be put into words,” said Gail Bokor, instructor with the Daytona Beach Art League. “This exhibition will also give us a chance to share the visual experience and educate a part of the community about the many kinds of art there are.”

The DBS Braille and Talking Books Library became involved through one of its volunteers who has been working with the group. At their request, the Library produced the programs in braille and helped circulate the show’s flyers to contacts in the local community. 

The response from the public surpassed the wildest expectations of the artists, who were present at the opening to discuss their work with attendees. More than 300 people attended, including groups of students and families from the Rehabilitation Center, the Center for the Visually Impaired clients, and the Conklin Center for the Blind. The reaction from attendees with visual impairments was enthusiastic and positive, and sighted people also enjoyed the chance to experience tactile art. 

A number of people suggested that the exhibition should be shown in other cities, and the organizers are now exploring the idea of taking it on the road. Five of the sub-regional Talking Books Libraries have expressed interest in hosting the show in their communities. The Museum of Arts and Science in Daytona Beach has also shown interest. The organizers are now considering grant-writing to secure funding to underwrite expenses for transporting the pieces around the state.

Many pieces from the show are now on exhibit in the CVI, the Library and the Conklin Center, as long-term loans from the artists.

Celebrating the Library’s Stars

In April, the Braille and Talking Books Library held its 43rd Annual Volunteer Appreciation Luncheon to honor its volunteer staff of more than 100 who help in all areas of operations, including circulation, inspection, clerical, machine maintenance, production, public relations and the recording Studio to help the Library deliver services to its readers. Friends of Library Access sponsored the luncheon.

DBS Director Robert Doyle III Sheila Young, President of the Friends of Library Access, Inc. with Jim Woolyhand, Library Bureau Chief

Above pictures: (left) DBS Director Robert Doyle III (right) Sheila Young, President of the Friends of Library Access, Inc. with Jim Woolyhand, Library Bureau Chief

Attendees included library staff, volunteers, DBS personnel and invited guests. Friends of Library Access President Sheila Young welcomed the group, Bureau Chief Jim Woolyhand provided a library update and DBS Director Robert L. Doyle III, thanked the volunteers for their services.

110 people attended the event to honor the volunteers who help the Library serve our patrons.

Image Above: 110 people attended the event to honor the volunteers who help the Library serve our patrons

Certificates were presented to volunteers in recognition of their hours of service, including three persons who have logged more than 4,000 hours and one person who has given 6,000 hours of service. One volunteer had just completed 32 years with the Library and eight others have volunteered more than 25 years.

A number of volunteers are Library patrons themselves. We are so grateful for our stars, the volunteers, who help the Library serve its readers.  Many, many thanks!

Publication Information

Bureau of Braille and Talking Book Library Services
421 Platt St.
Daytona Beach, FL 32114

Important Newsletter Update: Touch and Listen is now published bi-annually in large print in the spring and fall. It is published quarterly in audio; Spanish; English; Braille; Word document; and ASCII text version for adaptive technology screen reading programs. Go to and click “Touch and Listen Newsletter.”

The Bureau of Braille and Talking Books Library Services is part of the Division of Blind Services, Florida Department of Education. Visit our website at or

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DISCLAIMER: Links on the Florida Division of Blind Services (DBS) website that are directed toward websites outside the DBS, provide additional information that may be useful or interesting and are being provided consistent with the intended purpose of the DBS website. DBS cannot attest to the accuracy of information provided by non-DBS websites. Further, providing links to a non-DBS website does not constitute an endorsement by DBS, the Florida Department of Education or any of its employees, of the sponsors of the non-DBS website or of the information or products presented on the non-DBS website.